Last Updated: 12-08-26
Apollo ATVs works to process and ship orders as quickly as possible. This Shipping & Delivery Policy explains our order processing, shipping, delivery, damage reporting, and related procedures.
Orders are generally processed within 3 business days after the order is placed.
We operate through warehouse locations that help us fulfill orders efficiently and reduce delivery times.
Once your order is processed and dispatched, you will receive shipping and tracking information through the email address provided with your order.
We aim to ship orders as quickly as possible.
Estimated delivery times may vary depending on the destination, warehouse location, carrier, product availability, and other circumstances.
In general:
Delivery delays caused by carriers, weather, transportation issues, or other circumstances outside our reasonable control may occur.
A delivery delay does not automatically qualify an order for cancellation or refund.
Our products are inspected and securely packaged before leaving the warehouse.
Units may be secured in protective steel cages or other appropriate packaging to help minimize the risk of damage during transportation.
Packaging may vary depending on the warehouse from which your order is shipped.
Tracking information will normally be sent to the email address provided with your order after the shipment has been dispatched.
Please use the tracking information to monitor your shipment and estimated delivery date.
Delivery dates provided by carriers are estimates and may change during transit.
Please carefully inspect your shipment when it arrives.
Before signing for delivery, check the package and unit for visible damage.
If you notice damage:
If the package appears severely damaged or tampered with, you should notify the carrier immediately and contact Apollo ATVs before accepting the shipment where possible.
We strongly recommend recording a video while opening your shipment.
An unboxing video and photographs may help us investigate claims involving:
Customers should retain the original packaging until the shipment has been fully inspected.
Customers are responsible for reporting shipping damage or other delivery issues as soon as possible after receiving the order.
When contacting us regarding a shipping issue, we may request:
Failure to properly document or promptly report visible shipping damage may affect our ability to assist with the claim.
Requests to change a shipping address after an order has been placed or shipped may not always be possible.
If an address change, carrier intercept, hold request, or pickup request can be accommodated, additional fees may apply.
Apollo ATVs reserves the right to decline shipping-detail changes when the order has already entered processing or shipment.
Customers are responsible for providing accurate shipping information when placing an order.
Orders may enter our fulfillment process shortly after they are placed.
For this reason, cancellation or modification requests may not always be possible after an order has been submitted.
If you need to request a cancellation or change, contact Apollo ATVs as soon as possible.
If an order has already been processed or shipped, additional terms may apply.
If you refuse delivery or a shipment is returned to Apollo ATVs because it could not be delivered, shipping, return-to-sender, handling, or other applicable charges may be deducted from any refund that may otherwise be available.
If a package is refused or returned, please contact our customer service team for instructions before attempting to arrange another shipment.
If a return is authorized, the customer may be responsible for returning the product within the timeframe provided by Apollo ATVs.
Returned products must be packaged securely to prevent damage during return transportation.
If a product is damaged during return shipping because it was not properly packaged, the return may be rejected or additional charges may apply.
Customers should provide the return tracking information to Apollo ATVs after the product has been shipped.
If Apollo ATVs arranges return shipping on behalf of the customer, the applicable return shipping cost may vary depending on the product size, destination, and carrier.
If an ordered product is backordered and the expected shipment date is significantly delayed, Apollo ATVs may notify the customer by email with updated shipment information.
Where applicable, customers may be provided with available options regarding a delayed or backordered order.
Backordered products will be shipped when inventory becomes available.
Orders are accepted through secure online payment methods.
Major credit cards may be accepted, and other payment methods such as PayPal may be available where offered at checkout.
Payment transactions may be subject to verification for security and fraud-prevention purposes.
Applicable sales tax will be charged where required by law.
Shipping availability, delivery times, and shipping charges may vary based on the customer’s location, product availability, warehouse location, and carrier service.
Certain products or locations may have specific shipping requirements or restrictions.
If special shipping circumstances apply to your order, Apollo ATVs may contact you using the information provided during checkout.
Product descriptions, specifications, availability, and pricing may change without notice.
Apollo ATVs makes reasonable efforts to provide accurate product and pricing information but does not guarantee that all information is completely free from errors.
If an error affects an order, Apollo ATVs reserves the right to contact the customer and determine the appropriate resolution.
If you have questions about your order, shipping status, delivery, or a shipping-related issue, please contact Apollo ATVs:
Apollo ATVs
Universal 21 Star Inc.
2821 E Philadelphia St, Suite C
Ontario, CA 91761
Phone: (909) 284-8100
Website: www.apolloatvs.com
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For general website and purchase terms, please see our Terms & Conditions.
